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Ordering, Delivery and Returns

UK Delivery and Tracking

If the guitar you have purchased is in stock, it will be available for immediate dispatch, this means we can deliver your order to you very quickly (subject to full payment authorisation).

Guitars, Amplifiers and larger items weighing over 2kg are sent via Parcelforce 24 (next working day courier service). We will email you confirmation when your order has been dispatched. If your order is sent via our couriers we will provide you with the tracking reference number.

Please note: we do not operate on Bank Holidays, so do keep in mind your order will be processed the following working day.

Northern Ireland, North of Scotland, Isle of Man, Shetland Isles, Western Isles, Channel Islands are a 2 working day area for Parcelforce.

Parcelforce – Track a Parcel

Guitar accessories like strings, straps, stands, tuners etc weighing less than 2kg are posted with Royal Mail on the dispatch date shown. We cannot guarantee a delivery time for these orders, but First Class post usually takes 1-2 days.

Day/Time of Purchase Dispatch Day Receipt Day for Courier Deliveries
Monday before 1.00pm Monday Tuesday before 6pm
Monday After 1.00pm Tuesday Wednesday before 6pm
Tuesday before 1.00pm Tuesday Wednesday before 6pm
Tuesday after 1.00pm Wednesday Thursday before 6pm
Wednesday before 1.00pm Wednesday Thursday before 6pm
Wednesday After 1.00pm Thursday Friday before 6pm
Thursday before 1.00pm Thursday Friday before 6pm
Friday before 1.00pm Friday Monday before 6pm
Friday after 1.00pm Monday Tuesday before 6pm
Saturday/Sunday Monday Tuesday before 6pm

Delivery Costs

United Kingdom and Isle of Wight – FREE via Parcelforce 24

We use UPS and Parcelforce courier for all international deliveries:

Republic of Ireland, Jersey and Guernsey – £20

Europe Zone 1 – Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Spain –  £45

Europe Zone 2 – Finland, Greece, Norway, Poland, Portugal, Romania, Sweden, Switzerland – £45

Europe Zone 3 – Slovakia, Lithuania, Latvia, Hungary, Estonia, Czech Republic, Croatia, Bulgaria, Slovenia – £65

Europe Zone 4 – Albania, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, Serbia, Ukraine – £90

United States – £75

Canada – £80

Australia – £90

Russia – £100

China – £140

For all other countries, please contact us.

Cancellations, Returns, Refunds and Exchanges

How to cancel an order: Should you wish to cancel your order, please email info@lindoguitars.com with your order number or call us on 01173009806 (Monday-Friday, 09:00-17:30).

Alternatively, you can reply to the original order confirmation email you received from us, stating your request to cancel. We aim to reply and action your request within a few hours or less during working hours (Monday-Friday, 09:00-17:30).

If we receive a cancellation notice outside of these working hours (at the weekend, for example), it will be responded to as soon as we return to office hours. We apologise in advance for any inconvenience caused or late reply to your request.

Refund time-frame: If you have paid and then cancelled an order, once we have received your request, your refund will be automatically processed back through your original payment method. If you have sent your order back to us for a refund, we can only process the refund once the goods have been received and checked in by us. We aim to process returns within 24 hours of receiving them (Monday-Friday, 09:00-17:30).

Damaged on delivery: If you notice that the packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, report it to us within 24 hours of receipt (email or phone call). Not adhering to these procedures might delay/cancel your exchange rights.

14-Day Return Policy

In the unlikely event that you are not completely satisfied with your item, we offer our customers a full 14-day refund policy from the date of purchase. Customers will be liable for any return postal charges.

On receiving your item, please check it is of satisfactory quality and as described/ appropriate for your requirements. If you need to return your item for any reason, please contact us first so that we can suggest the most appropriate service to use.

If we have advised you to return an item, please fill in the form included and return it with your product. Please make sure this is in the original packaging and with all the accessories when returning.

We recommend that the original packaging should be kept for as long as the warranty lasts in case it needs to be returned. After this period, please consider the environment and recycle the packaging.

Download Returns Flyer