Ordering, Delivery and Returns

UK Delivery and Tracking

If the guitar you have purchased is in stock, it will be available for immediate dispatch, this means we can deliver your order to you very quickly (subject to full payment authorisation).

Guitars, Amplifiers and larger items weighing over 2kg are sent via Parcelforce 24 (next working day courier service). We will email you confirmation when your order has been dispatched. If your order is sent via our couriers we will provide you with the tracking reference number.

Please note: we do not operate on Bank Holidays, so do keep in mind your order will be processed the following working day.

Northern Ireland, North of Scotland, Isle of Man, Shetland Isles, Western Isles, Channel Islands are a 2 working day area for Parcelforce.

Parcelforce – Track a Parcel

Guitar accessories like strings, straps, stands, tuners etc weighing less than 2kg are posted with Royal Mail on the dispatch date shown. We cannot guarantee a delivery time for these orders, but First Class post usually takes 1-2 days.

Delivery Costs

United Kingdom and Isle of Wight – FREE via Parcelforce 24

We use UPS and Parcelforce courier for all international deliveries:

Republic of Ireland – £20

Europe Zone 1 – Austria, Belgium, Denmark, France, Germany, Guernsey, Italy, Jersey, Luxembourg, Monaco, Netherlands, Spain –  £25

Europe Zone 2 – Finland, Greece, Norway, Poland, Portugal, Romania, Sweden, Switzerland – £45

Europe Zone 3 – Slovakia, Lithuania, Latvia, Hungary, Estonia, Czech Republic, Croatia, Bulgaria, Slovenia – £65

Europe Zone 4 – Albania, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, Serbia, Ukraine – £90

United States – £80

Canada – £80

Russia – £100

Australia – £130

China – £140

For all other countries, please contact us.

Cancellations, Returns, Refunds and Exchanges

How to cancel an order: Should you wish to cancel your order, please email info@lindoguitars.com with your order number or call us on 01173009806 (Monday-Friday, 09:00-17:30).

Alternatively, you can reply to the original order confirmation email you received from us, stating your request to cancel. We aim to reply and action your request within a few hours or less during working hours (Monday-Friday, 09:00-17:30).

If we receive a cancellation notice outside of these working hours (at the weekend, for example), it will be responded to as soon as we return to office hours. We apologise in advance for any inconvenience caused or late reply to your request.

Refund time-frame: If you have paid and then cancelled an order, once we have received your request, your refund will be automatically processed back through your original payment method. If you have sent your order back to us for a refund, we can only process the refund once the goods have been received and checked in by us. We aim to process returns within 24 hours of receiving them (Monday-Friday, 09:00-17:30).

Damaged on delivery: If you notice that the packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, report it to us within 24 hours of receipt (email or phone call). Not adhering to these procedures might delay/cancel your exchange rights.

14-Day Return Policy