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Delivery and Returns

UK Delivery and Tracking

If the guitar you have purchased is in stock, it will be available for immediate dispatch, this means we can deliver your order to you very quickly (subject to full payment authorisation).

Guitars, Amplifiers and larger items weighing over 2kg are sent via Parcelforce 24 (next working day courier service). We will email you confirmation when your order has been dispatched. If your order is sent via our couriers we will provide you with the tracking reference number.

Please note: we do not operate on Bank Holidays, so do keep in mind your order will be processed the following working day.

Northern Ireland, North of Scotland, Isle of Man, Shetland Isles, Western Isles, Channel Islands are a 2 working day area for Parcelforce.

Parcelforce – Track a Parcel

Guitar accessories like strings, straps, stands, tuners etc weighing less than 2kg are posted with Royal Mail on the dispatch date shown. We cannot guarantee a delivery time for these orders, but First Class post usually takes 1-2 days.

Day/Time of Purchase Dispatch Day Receipt Day for Courier Deliveries
Monday before 3.00pm Monday Tuesday before 5.30pm
Monday After 3.00pm Tuesday Wednesday before 5.30pm
Tuesday before 3.00pm Tuesday Wednesday before 5.30pm
Tuesday after 3.00pm Wednesday Thursday before 5.30pm
Wednesday before 3.00pm Wednesday Thursday before 5.30pm
Wednesday After 3.00pm Thursday Friday before 5.30pm
Thursday before 3.00pm Thursday Friday before 5.30pm
Friday before 3.00pm Friday Monday before 5.30pm
Friday after 3.00pm Monday Tuesday before 5.30pm
Saturday/Sunday Monday Tuesday before 5.30pm

Returns and Exchanges

If you notice that this packaging is damaged when delivered by our courier, it is important to check the goods and if damaged report it to us within 24 hours of receipt (email, phone call or chat). Not adhering to these procedures might delay/cancel your exchange rights.

Delivery Costs

Zone 1 – United Kingdom and Isle of Weight – FREE
Zone 2 – Scottish Highlands and Islands £17.49
Zone 3 – Ireland £17.49
Zone 4 – Channel Islands (Jersey and Gurnsey) £9.99
Zone 5 – Ireland (Republic of) £17.99
Zone 6 – Austria, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Spain, Italy and Monaco £25

For all other countries, please contact us.

14-Day Return Policy

In the unlikely event that you are not completely satisfied with your item, we offer our customers a full 14-day refund policy from the date of purchase. Customers will be liable for any return postal charges.

On receiving your item, please check it is of satisfactory quality and as described/ appropriate for your requirements. If you need to return your item for any reason, please contact us first so that we can suggest the most appropriate service to use.

If we have advised you to return an item, please fill in the form included and return it with your product. Please make sure this is in the original packaging and with all the accessories when returning.

We recommend that the original packaging should be kept for as long as the warranty lasts in case it needs to be returned. After this period, please consider the environment and recycle the packaging.

Download Returns Flyer