Privacy Policy

Personal Information

In accordance with GDPR “General Data Protection Regulation” (Lindo Limited “Lindo” will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences you submit when placing an order, sending an enquiry, registering your warranty or subscribing to our mailing list.

Website Security

We are PCI compliant via Security Metrics (https://www.securitymetrics.com). The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. Because we use Paypal to process all of our customers’ payment information, our PCI standards are of the highest in the industry.

Placing an Order on the Lindo Website

If you purchase any items online, we will not store details of your Credit/Debit card as these are encrypted with our secure payment providers (Paypal/Stripe) which we will not have access to. We do not store credit card details nor do we share customer details with any 3rd parties.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files which the site can use to recognise repeat users and help to load pages that you have already visited, at a quicker rate.

Personal information we receive and process when you place an order on our website:

-Your name
-Your billing and delivery address
-Your telephone number
-Your email address

It is essential we receive this information to sufficiently fulfil your order and enhance the services we provide to you. This information is used to populate delivery requirements by our appointed couriers and is handled with total confidentiality.

Secure payment methods involving your personal Information:

Paypal (https://www.paypal.com)

This platform is integrated into the Lindo website in order to handle transactions securely. The details you provide are fed into the Lindo order database. Your order is then processed by Veeqo (www.veeqo.com) software.

Your order details are also required to generate a postage label in order to ship your order. We use the following couriers:

-Royal Mail (https://www.royalmail.com)
-Parcelforce (https://www.parcelforce.com)
-UPS (https://www.ups.com)
-DHL (https://www.dhl.com/gb-en/home.html)

Payment Flow and Delivery Policy: 

Once we receive your payment in our system, we aim to dispatch your order within 24 hours of a working day (Monday-Friday). For specific dispatch and delivery times, see: Delivery Policies

For small accessory orders that are sent via Royal Mail, please expect a delivery time of 2-5 working days from the date of dispatch. As with courier items, these will be dispatched within a 24 hour period of a normal working day (Monday-Friday).

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It is necessary to hold your order information for a nominal period of time in order to provide you with tracking information or in the event that a claim may need to be raised against a courier. It is also useful to keep a record for warranty purposes and to verify an order.

You can request removal of personal information from our database and records at any point. The removal will be handled within 30 working days (usually a lot faster). We will also make contact with any third-parties mentioned above in order to remove your personal information from their records.

Paper records:

We print an order manifest at the end of each working day in order for the courier to sign and confirm that your order has been physically collected from our premises. The paper manifest includes your name and delivery address. It is our standard procedure for paper manifests to be shredded and securely disposed of after 12 months. By request, we can destroy this record earlier if necessary.

‘Contact Us’ and ‘Online Chat’

When you submit an enquiry either via the ‘contact us’ form or ‘chat window’ on the Lindo website, you agree to provide us with your name, email address and telephone number. This information provided is treated as confidential and not shared with any third parties. It merely serves as the information we need to respond to your enquiry sufficiently.

Registering Your Warranty

When you register your purchase from Lindo, you will be required to submit some information related to that purchase in order to verify its legitimacy. That information will be as follows: First name; last name; address; email address; telephone number; model name; serial number; date of purchase; sales channel purchased from; order number.

At the end of the warranty application and contact forms, we will ask you for your consent for us to accept the information you are submitting in accordance with the General Data Protection Regulation (https://ico.org.uk) outlined in this Privacy Policy.

Mailing List

If you subscribe to our mailing lists for the latest offers and other information, we will not share your details with other companies or services without your consent.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files which the site can use to recognise repeat users and help to load pages that you have already visited, at a quicker rate.

Personal Information Removal

You can request removal of personal information from our database and records at any point. In accordance with GDPR regulations, the removal will be handled within 30 working days (usually a lot faster). Please email our Data Protection Officer at privacy@lindoguitars.com with your request or any enquiries you may have related to data protection.

Disclaimers

Please note that telephone and other connection charges may apply to your use of this website. For details of such charges you should contact your telephone company and internet provider.

Lindo Limited (“Lindo”) and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. The information contained in this website may include opinions or views which, unless expressly stated otherwise, are not those of Lindo Limited or any associated company or any person in relation to whom they would have vicarious liability or responsibility.

Whilst we hope you find the contents of this website interesting and informative, the contents are for general information purposes only and do not constitute advice. We believe the contents to be true and accurate as at the date of writing but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and internet subscribers and online readers should not act upon this information without seeking appropriate professional advice. This website is not intended to be a source for advice, and thus the reader should not rely on any information provided in this website as such. Lindo Limited assumes no responsibility for information contained on this website and disclaims all liability in respect of such information.

Lindo Limited does not want to receive confidential or proprietary information from you through our website. Any material, information or other communication you may transmit or post to the website other than your personal information will be considered non-confidential and non proprietary, except when Lindo Limited states otherwise. Lindo Limited and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from the site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.

Information may be changed or updated without notice. Lindo Limited may also make improvements and/or changes in the products and/or services and programmes described in this information at any time without notice. Any links to third party websites are provided solely for the purpose of your convenience. Links made to other sites are made at your own risk and Lindo accept no liability for any linked sites. When you access a non-Lindo Website, even one that might contain the Lindo logo, please understand that it is independent from Lindo and Lindo has no control over the content of that website. Further, a link to a non-Lindo website does not mean that Lindo endorses or accepts any responsibility for the content or the use of such website. We have not tested any content, software feature or links found on any sites linked to and do not give any representation regarding the quality, safety, suitability or reliability of any of them or any of the material contained in them. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. This website is not guaranteed to be free from any so-called computer viruses and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment.

Content and Links Disclaimer

Lindo Limited seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and Lindo Limited cannot accept any liability for actions arising from its use. Lindo Limited cannot be held responsible for the contents of any pages referenced by an external link.